InstructorUlulo Admin
TypeOnline Course
Student Enrolled6
PriceR500R250
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About Course

A call center is an office that fields incoming and outgoing customer phone calls. They’re operated by phone representatives who manage each call and keep track of open cases and transactions.

Description

A call center is an office that fields incoming and outgoing customer phone calls.
They’re operated by phone representatives who manage each call and keep track of
open cases and transactions.

One of the main factors that contribute to the success of a company is customer
service. It’s very important for a business to provide clients and customers and
vendors with a support system. In this lesson we will discuss three main types of call
centers and explain the job responsibilities assigned to each type of center.
The three major classifications of call centers are inbound, outbound, and
automated. Businesses use these three types of call centers for various product or
service needs that require an increased amount of customer service.

What Will I Learn?

  • After completing this course, students should understand the following:
  • Basics of call centers and call center agents
  • Skills call center agents need to properly interact with customers
  • How to ensure call center customer satisfaction
  • Best ways to handle difficult customers in a call center
  • Telephone and digital customer service basic
Section 1Introduction
Lecture 1
Lecture 2What is a Call Center?
Lecture 3Call Centre Responsibilities
Lecture 4Dealing with a difficult customer over the phone
Lecture 5Telephone & Digital Customer Service Basics
Lecture 6Call Centre Performance Tracking
Lecture 7Working in Call Centre