This COMBO consists of three manuals
1. Airport Customer Services Agent
2. Call Centre
3. Advanced Computer
DURATION: 4 WEEKS
Airport Customer Services agent ensure that passengers, and their luggage, get on the right flight. They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.
The Work
You could be:
greeting passengers and checking their tickets and passports against the passenger list using computerised systems.
asking security questions, allocating seats and giving out boarding cards and luggage labels
weighing luggage and charging the passenger extra if the luggage is overweight
directing passengers through security and departures
giving flight information and directing passengers to departure gates
dealing with issues from delayed, cancelled or missed flights
checking boarding passes at the departure gate
escorting people who require assistance and unaccompanied children
making announcements on the public address system.
