COMBO 14: AIRPORT GROUND HANDLING SERVICES( consists of the following courses: Airport Customer Services Agent, Call Centre, Ramp/Baggage Handling and Advanced Computer)

DURATION OF THIS COURSE: 5 WEEKS

This combo training short courses will equip participants with customer-centric skills and in-depth knowledge essential for various front-line staff roles in passenger services at the airport.

The airport ground handling and baggage/ramp courses spans various topics, including customer service excellence, conflict resolution, enhancing soft skills, and a thorough understanding of international passenger and baggage handling protocols.