DURATION: 4-6 WEEKS
COURSE OVERVIEW:
This course equips students with the essential skills to manage front desk operations and customer
engagement in the digital and AI-driven workplace. Learners will explore smart communication,
AI-powered booking systems, customer relationship management (CRM) tools, and strategies for
delivering excellent service across multiple channels.
Learning Outcomes
By the end of this course, students will be able to:
Explain the role of a front desk officer/Receptionist in creating a positive first impression.
Demonstrate proper grooming, punctuality, and workplace etiquette.
Apply professional standards in welcoming and assisting guests.
Greet and communicate with customers politely and effectively.
Handle enquiries, complaints, and requests in a professional manner.
Show empathy and patience when assisting different types of customers.
Answer phone calls using correct procedures.
Take accurate messages and transfer calls appropriately.
Use clear and professional language in both face-to-face and digital communication.
Manage visitor records and sign-in procedures.
Maintain reception area cleanliness and orderliness.
Coordinate appointments and manage scheduling systems etc.
