About Course
Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a Professional manner. Whether you have been a Receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.
Description
Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a Professional manner. Whether you have been a Receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.
The Receptionist course has been designed to meet the needs of students considering entry into the Front Office management positions in the hospitality and other industries.
This comprehensive course provides the students with a broad understanding of front office operations. A combination of theory and practical, the course equips the students with the skills and knowledge to undertake supervisory and managerial positions in the Receptionist Industry. It also provides an opportunity for industry practitioners to up skill
and or refresh their knowledge base.
What Will I Learn?
- In this course, you will learn:
- The importance of the Receptionists public relations role in the workplace
- How to implement professional behavior in the workplace according voice projection, self image and posture
- How to deal with difficult customer and customer complaints
- How to correctly greet your clients, face-to-face and on the telephone
- How to handle incoming and outgoing telephone calls professionally
