InstructorUlulo Admin
TypeOnline Course
Student Enrolled1
PriceR650R250
Book Now

About Course

Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a Professional manner. Whether you have been a Receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.

Description

Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a Professional manner. Whether you have been a Receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.

The Receptionist course has been designed to meet the needs of students considering entry into the Front Office management positions in the hospitality and other industries.
This comprehensive course provides the students with a broad understanding of front office operations. A combination of theory and practical, the course equips the students with the skills and knowledge to undertake supervisory and managerial positions in the Receptionist Industry. It also provides an opportunity for industry practitioners to up skill
and or refresh their knowledge base.

What Will I Learn?

  • In this course, you will learn:
  • The importance of the Receptionists public relations role in the workplace
  • How to implement professional behavior in the workplace according voice projection, self image and posture
  • How to deal with difficult customer and customer complaints
  • How to correctly greet your clients, face-to-face and on the telephone
  • How to handle incoming and outgoing telephone calls professionally
Section 1
Lecture 1THE PROFESSIONAL RECEPTIONIST
Lecture 2OVERALL OBJECTIVE OF THE COURSE
Lecture 3YOUR ROLE AS A RECEPTIONIST
Lecture 4THE MAIN SKILLS YOU WILL USE ARE:
Lecture 5THE FACTORS THAT DETERMINES RECEPTIONIST PROFESSIONAL IMAGE
Lecture 6UNDERSTANDING THE CHALLENGES AND PROCESSES OF EFFECTIVE COMMUNICATION
Lecture 7PHONE ETIQUETTE: TAKING AND DELIVERING THE MESSAGE
Lecture 8STRESS MANAGEMENT

Leave a Reply