This COMBO consists of three manuals
1. Call Centre
2. Hotel Reservations Clerk
3. Housekeeping
4. Basic Computer
DURATION: 3 WEEKS
Hotel reservation clerks assist with reservation requests from customers and determine the rooms available to meet customers’ expectations and desires. They must also verify guests’ personal and payment information, assign rooms, and discuss arrangements via e-mail or letters.
They work hand in hand with Housekeepers
The housekeeper is an essential operator in a hospitality’ structure, a professional point of reference.
It requires personal discipline, attention to details, passion in their work, confidentiality, accountability and honesty.
That’s why must have the right knowledge and training to be able to excel in this profession.
The housekeeper is also a job that in which you nedd to account some risks.
Being in contact with the dirty laundry, personal effects, and other items that were used by people outside, can cause the risk to get in physical contact with contaminated or hazardous objects (broken glass), body fluids.
The housekeeper, has the responsibility to ensure complete hygiene of the environment, but to secure his own safety by always using gloves and disinfectants.
You now have a more expanded vision of why ‘the figure of the housekeeper is essential in a catering and hospitality environment.
As a Call Centre representative in a hospitality industry. Your duties are not limited to these:
Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
