InstructorAkhona Mlilo
TypeOnline Course
Student Enrolled2
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As a server (Waiter/Waitress) it is essential that you maintain an energetic, friendly and caring attitude at all times.
It is your responsibility to see that each guest is made to feel special and enjoys the fun
atmosphere and great food and beverages.
The guidelines listed on the following pages have been established to help you in your effort to
provide these qualities to the guests. This manual will provide answers to questions you may have
regarding your tasks, responsibilities and operating procedures in a Restaurant.
Server Functions & Responsibilities
Successful sales and service result from confidence, which can only be developed through
knowledge. We will provide you with ample material to develop the necessary knowledge and
confidence in relation to service techniques, the menu and the wine list. You, as a server for any
Restaurant, must learn it.

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